Make a confidential complaint to Mai-Wel

Complaints and feedback provide the opportunity for us to improve service delivery or recognise the efforts of staff in the delivery of quality service supports or interventions.

You can provide details of your complaint in the following ways:

In hard copy: Download the form below and when completed, submit by email to complaints@maiwel.com.au or post to Mai-Wel Complaints Officer, PO Box 835, Maitland NSW 2320.

Download hard copy Complaint Form

Online using the form below:
Please do not complete this form in Internet Explorer. Google Chrome, Safari or Microsoft Edge are the preferred browsers.

* denotes required field

1. Type of complaint*

Please provide details of your complaint / concern or disclosure:

2. What happened?*

3. Who was involved?*

4. Why did it happen (if known)?*

5. When did it happen?*

6. Where did it happen?*

7. Have you tried to resolve this?*

8. What would you like to see happen?*

9. What is your relationship with Mai-Wel?*

9a. Please provide "Other" details

10. Do you want to provide your personal details?*
If you select "No", please skip to question 17. Your email address is required to submit this form.

11. First Name:

12. Surname:

13. Contact number:

14. If you wish, please provide further contact details.

15. What is your preferred method of communication?
Your email address is required to submit this form and will be used to provide a receipt of your online submission.

16. Is there any communication considerations for us to take into account to ensure effective communication with you?
For example, you require a language interpreter or you require face-to-face communication because you are illiterate.

17. Your email address is required for all online submissions:*
It is important that you receive an emailed receipt of your online submission. The submission receipt is automatically generated by this website and will be emailed to the specified email address when the "Submit" button is selected.

* I accept that my contact details provided will be used by Mai-Wel Enterprises to respond to my enquiry. View Mai-Wel's Privacy Policy.